Reporting to: Senior Content Manager

We’re looking for a hands-on, highly organised Junior Content Manager to help bring the Niwaki story to life across all of our channels and digital platforms. Working with the Senior Content Manager and the Digital Marketing Manager, you’ll be writing, posting, planning and helping to keep everything on track - ensuring that every piece of content feels considered clear and on brand.

It’s a great role for someone who is already producing content in a brand or agency setting and is ready to focus their skills with a company that values substance and style in equal measure.

Responsibilities:

Content Creation

• Under the guidance of the Senior Content Manager, write and edit content including (but not limited to) product descriptions, social media content, blog posts, marketing emails, in-store comms, digital advertising and so on.
• Working within the parameters of the Niwaki brand guidelines, adopting the brand tone of voice, and bringing clarity and warmth to everything you write.

Content Planning

• Working with the Digital Marketing Manager, manage the digital content calendar, schedule social posts, blog posts and emails accordingly, upload content to the website.
• Ensure everything goes out polished and on time.

Social Media

• Post regularly to Instagram and other platforms, respond to DMs and comments thoughtfully and quickly, maintaining our helpful and approachable tone of voice.
• Work with the Digital Marketing Manager to monitor engagement of various content types and adapt plans as necessary.

Brand Knowledge

• Immerse yourself in all things Niwaki: know the tools, know the people and understand the Niwaki customer.
• Live and breathe our Niwaki brand guidelines and adopt our distinct tone of voice across marketing communications.
• Take pride in getting the little things right - spelling, apostrophes, tone and timing.

Other

• Provide support across all areas of the content team.
• Liaise with photographers, designers, printers and agencies as necessary.
• Help out on shoots and in-store and at external events/shows when needed.

What we’re looking for:

Essential

• 2+ years experience in content creation, marketing and/or editorial work.
• Strong writing skills with the ability to write with a clear, confident and engaging tone.
• Experience in using CMS, scheduling tools and social platforms.
• Detailed orientated.
• Happy to learn and comfortable in asking questions.
• Respectful, approachable and grounded.
• Keen to grow in the role and contribute meaningfully to the broader marketing team.

Desirable

• Gardening/lifestyle sector experience.
• Ideally interested in gardening, craft or Japanese culture.
• Open-minded and easy-going: Niwaki is an interesting place to work with a great bunch of people – it’s the secret of our success!

Job Types: Full-time, Permanent
Pay: From £30,900.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private medical insurance after one year in post
• Sick pay

Schedule:

• Monday to Friday

Please email your CV and a supporting statement telling us what you can bring to this role to careers@niwaki.com.

We are seeking a new addition to the customer services team at Niwaki HQ. Primarily a customer facing role, this full time position involves liaising with customers on the phone, face to face and by email, resolving queries at the earliest opportunity. The ideal candidate will play a crucial role in ensuring customer satisfaction and demonstrate a keen eye for detail and a customer focused manner.

Responsibilities:

• Provide first line customer services across all available customer touchpoints
• Respond to customer queries so that issues are resolved as quickly as possible in an approachable, friendly and polite manner
• Ensure emails are replied to within 24 hours
• Feed recurring product issues to the correct staff member
• Ensure Amazon queries and order issues are responded to so that metrics are maintained
• Provide support in the Niwaki HQ Showroom as required, ensuring customer requests are met and the best product is presented and sold with the best knowledge, enthusiasm, style and service.

Join us as a Customer Services Associate and become an integral part of our team dedicated to delivering exceptional customer service!
Job Types: Full-time, Permanent
Pay: From £24,720.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private medical insurance after one year in post
• Sick pay

Schedule:

• Monday to Friday, with occasional Saturday’s as required to cover holiday, sickness etc.

Please email your CV and a supporting statement telling us what you can bring to this role to careers@niwaki.com.